Services

Aggie Desktop will . . .Maintain deployment, management, and self-service infrastructure.Maintain and test OS deployment images/automation.Test and deploy patches for OS and applications.Provide self-service for application installation and configuration.Serve as an escalation point for IT partners.Aggie Desktop will not . . .Provide end-user support.Handle software licensing (some services have licensing requirements).Handle hardware procurement (but will work with Financial Sustainability-Bulk Computer Purchase).Aggie Desktop Technology Stack
LifecycleMacWindows
DeployJamfIntune/Autopilot
Microsoft MDT (deprecated)
PatchJamf
BigFix		Intune
Microsoft WSUS
BigFix
ManageJamf
BigFix		BigFix
Intune
Self-ServiceBigFix Self-Service OffersBigFix Offers
SecureTrellixTrellix
Underpinning TechnologiesuConnect Active Directory (for systems bound to AD)Entra ID
uConnect Active Directory